Accessibility statement for britishairways.com
We want everyone who visits and books on britishairways.com to feel welcome and have a successful experience with us.
What are we doing?
To help us make the British Airways website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.
The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the British Airways website.
How are we doing?
We're working hard to achieve our goal of Level AA accessibility, but we realise there are some areas that still need improving. We will continue to update and monitor the website regularly as we make progress towards our AA target, but if you do find any problems, please get in touch with us at firstname.lastname@example.org.
We’re constantly working to make ba.com as accessible and usable as possible. We monitor and test continually to ensure that all of our features and services work in all the main browsers, including Chrome, Firefox, Internet Explorer and Safari. For the best experience, we recommend you always use the latest version of browser.
Our website should be compatible with the latest versions of most leading screen readers, including:
There are several things you can do to make it easier to use websites. AbilityNet provides guidance on how you can:
Plug-ins and helpers are not required for key functions on our site but you may need Flash or Adobe Reader to access some features. These can be downloaded using the links below. We are unable to help with any associated problems with these applications.
We provide a dedicated web support service for customers in the UK. If you are outside of the UK please contact your local British Airways office.
If you regularly need help when you travel, you can save your preferences to your ba.com account profile and we’ll automatically add them to any future bookings you make. If you don’t have an account, it’s easy and free to create one. Visit our registration page to learn more. To save your preferences, go to your personal profile page and find the ‘disability and mobility assistance’ section.