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Please contact us if you need to speak to us directly.
On this page you can:
Contact the airport you were in or flying to when you lost your property.
Please tell us at least 48 hours before your flight departs if you require assistance during your journey.
Recognised assistance dogs can travel in the cabin free of charge.
If you need to cancel your booking, please visit our latest advice and information page for further details.
Please contact your travel agent directly to discuss your booking.
If you bought your ticket from a travel agent, you must send your refund request to them. Otherwise, please read the following guidance:
It you booked directly with British Airways, use this form to request:
Please allow 48 hours from the time you made your booking before submitting your request.
We're sorry your travel experience with us didn't meet your expectations. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page.
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