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Legal information
General Conditions of Carriage
When you buy a ticket to travel on a flight we (or one of our franchisees) operate, you enter into a contract of carriage with us (or with our franchisee).
Website terms and conditions
These apply when you use our website.
Privacy Policy (updated January 2019)
We ensure the privacy of the data you give us whilst making a booking and you can find out what, why and how we use this information.
Use of cookies (updated February 2019)
We use cookie information to give you relevant information when you use ba.com. This policy will tell you how British Airways and our online partners use cookies.
Website security policy
Website security is important and we ensure the security of your credit card details and other personal information when you deal with us. This includes an explanation of "phishing" and what details we will ask you for relating to your booking.
Our Commitment – Canada Airline Passenger Protection Regulations (APPR)
For travel to and from Canada
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.
International Passenger Rules Tariff
These rules apply when you travel to and from Canada.
View our international passenger rules tariff (PDF - 1.29 MB, English only)
Flight cancellation compensation
If you've been affected by flight cancellation, you may be entitled to compensation under EU legislation.
Air carrier liability
Important information regarding liability for passengers and their baggage.
EU list of banned/restricted airlines
Find out about airlines that are subject to an operating ban within the European Community.