We’re currently experiencing extremely high call volumes. Please don’t call or message unless you’re travelling in the next 72 hours so we can help those needing urgent rebooking.
On this page you can:
Contact the airport you were in or flying to when you lost your property.
If you need advice on travelling with a disability, or to make a new booking, you can speak to our Accessibility Team.
If you need to cancel your booking, please visit our Book With Confidence page for further details.
Please contact your travel agent directly to arrange a cancellation and refund.
If you booked directly with British Airways, use this form to request:
Please allow 48 hours from the time you made your booking before submitting your request.
We're sorry your travel experience with us didn't meet your expectations. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page.
Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.
At British Airways we’ve always taken data protection very seriously. We want you to know you can trust us to respect your privacy and keep your personal information safe.
You'll see the most relevant contact details for you if you are logged in to ba.com.
For the most relevant contact details, log in to your Executive Club account.
On Business is our loyalty programme for small to medium sized businesses.
You can also get in touch with us on Twitter @British_Airways.